Need help?

Contact Us

Questions about your Fidelity Investments® account? Unsure about investment options? What happens to your incentive dollars once they are transferred to your account? Check out the FAQs or ask Fidelity’s virtual assistant.

If you are a student and still have additional questions about Fidelity, email studenthelp@fidelity.com.

For UK Invests program questions, email ukinvests@uky.edu.

Frequently Asked Questions

Look through our frequently asked questions to see if there's an answer to your question.

Visit our student FAQ page.

Visit our employee FAQ page.

Student Help

Office Hours

Date	Time	Location
March 3	10 - 11 a.m.	Gatton Student Center Social Staircase
March 4	11 a.m. - 12:30 p.m.	Gatton Student Center Social Staircase
March 13	10 - 11 a.m.	Gatton Student Center Social Staircase
April 7	10 a.m. - Noon	Gatton Student Center Ballroom
April 8	10:30 a.m. - 2:30 p.m.	Alumni Commons
April 9	10:30 a.m. - Noon	Gatton Student Center Ballroom
April 15	11 a.m. - 12:30 p.m.	Gatton Student Center Social Staircase

UK Invests Help Sessions

Stop by the Get Involved with UK Invests sessions to get help with setting up your account, have questions answered and learn how to make smart investment decisions through the Fidelity Mobile^® app with a 10-minute presentation.

Tuesday, March 24
Noon - 3 p.m. | Cats Den, Gatton Student Center
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Wednesday, March 25
10 a.m. - 2 p.m. | Cats Den, Gatton Student Center
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When you attend the 10-minute session, you will earn $10 if you have a UK Invests account or sign up for one at the event.

Don't forget to bring your driver's license or another government-issued ID when setting up your account.

Chat with UK Invests

Click the "Chat with us" button in the bottom right corner of this website to get assistance from a UK Invests team member. If chat is not available, click the "Contact UK Invests" button in the bottom right corner and a team member will be in touch.

*Only available for UK Invests for Students